Primary Purpose:
Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware.
Qualifications:
Education/Certification:
High school diploma or GED
Clear and valid driver’s license
A+ Certification Preferred
Special Knowledge/Skills:
Knowledge of computer workstation setup
Knowledge of computer hardware and software applications
Ability to install, maintain, and repair computers and peripherals
Ability to install and maintain network cables and hardware
Ability to diagnose problems and perform repairs
Experience:
Two years of work experience installing, maintaining, and repairing computers and peripherals recommended.
Major Responsibilities and Duties:
Major Responsibilities and Duties:
Technical Support
- Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
- Provide technical assistance to users of computers, instructional equipment, hotspots, and software.
- Install and configure application and operating system software and upgrades.
- Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
- Assist with the organization and distribution of technology-based material for classroom use.
- Manage district hotspot program for both staff and parents
Equipment Repair and Maintenance
- Coordinate necessary business personnel for district hotspot program.
- Track all software materials and licenses, performing routing inventories and filing.
- Compile, maintain, and file all reports, records, and other documents as required.
- Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
- Maintain active directories and email accounts.
- Remove old equipment and perform data migration to new machines.
- Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
- Maintain accurate records of time and materials required to perform repairs and service.
Inventory
- Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
- Identify, request, and control the inventory of repair parts.
Other
- Compile, maintain, and file all physical and computerized reports, records, and other documents.
- Assign work to and provide instruction for student aides and oversee completion.
- Comply with policies established by federal and state law, State Board of Educator Certification rule, and local board policy. Comply with all district and campus routines and regulations.
- Respond to after-hours emergencies as needed.
- Maintain confidentiality.
Supervisory Responsibilities:
Monitor the work and issue work assignments to student workers.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van
Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Supervisory Responsibilities:
Monitor the work and issue work assignments to student workers.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van
Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)
Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress |